Privacy Policy 2017-05-04T13:01:46+00:00

Privacy Policy

Welcome to lolo-lala.com. Please read our Privacy Policy carefully. This Privacy Policy applies when you visit and surf the international (English language) section of azurheritage.com (the international website) without purchasing any product, when you register with the international Site and when you use our services for purchasing products on the international site. By using the international site, you accept the practices described in this Privacy Policy. If you do not want to accept the practices described in this Privacy Policy, please do not use the international site. The international site is operated, under license, by VIRTUOSE PARIS TRADING CO., LIMITED, a Hong Kong SAR corporation having an address at C3-4, 11/F, Block C, Delya Ind. Ctr. 7 Shek Pai tau road, N.T. Hong Kong. LOLO LALA (lolo-lala.com) is a registred trademark of VIRTUOSE PARIS TRADING CO., LIMITED. Since personal data of users and customers of the international site may be processed in Hong Kong, any such processing of personal data will be conducted in compliance with applicable Hong Kong. Pursuant to the Hong Kong Data Protection Code, Virtuose paris trading co., limited is the controller of personal data of users and customers of the international site. As the controller of personal data, Virtuose paris trading co., limited independently determines the purposes and means by which your personal data is processed, including all security measures. As required by the Hong Kong SAR Data Protection Code, azurheritage.com has appointed Virtuose paris trading co., limited as its data protection representative in Hong Kong. As our data protection representative in Hong Kong SAR, Virtuose paris trading co., limited independently ensures that personal data is processed in Hong Kong SAR in a correct and lawful manner and in accordance with good practice.

1. OUR POLICY

Everyone has the right to the protection of his/her personal data.

LOLO-LALA.COM respects its users’ right to be informed about the collection and processing of their personal data.

In processing data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, the International site has been designed in such a way that the use of your personal data will be minimal and will not exceed the original purpose for which your personal data was collected and/or processed. In particular, we do not disclose your identity when the purpose for which your personal data is being processed can be achieved by using anonymous aggregate information.

This Privacy Policy is intended to provide you with all the information you need in order to understand our privacy practices. However, if you have any question regarding our privacy practices and this Privacy Policy, please contact us at hello@lolo-lala.com.

We do not sell products or services for purchase by children although we may sell children’s products or services for purchase by adults. If you are under 18, you may use the International site only with the involvement of a parent or guardian.

2. WHO PROCESSES YOUR PERSONAL DATA

For organizational and operational purposes only, LOLO-LALA.COM has appointed certain entities that will also process personal data of users and customers of the International site. Such purposes are strictly connected to the performance of services provided on the International site by LOLO-LALA.COM, including the sale of products.

The above-mentioned data processors have been chosen by LOLO-LALA.COM because of their experience in processing personal data, their sufficient guarantees with respect to compliance with applicable laws and regulations. In processing personal data of the users of the International site, our processors will act only in accordance with instructions provided by LOLO-LALA.COM. We regularly verify that our processors comply with our instructions and that they provide sufficient guarantees with respect to their compliance with applicable laws and regulations.

The following is a list of the companies primarily involved in the processing of personal data of users and customers of the International site:

• – United Parcel Service (“UPS”). We provide UPS, by electronic means, with customers’ addresses and other personal data for the purpose of shipping, delivering and returning products purchased on the International site;
• – Virtuose paris trading co., limited. We provide Virtuose paris trading co., limited with personal data of users and customers for purposes related to direct marketing services of LOLO-LALA.COM and in connection with other services provided by Virtuose paris trading co., limited to LOLO-LALA.COM, such as call center and help desk services.

Please contact our Customer Care or send us an e-mail at hello@lolo-lala.com if you would like to receive a full list of our data processors.

3. HOW DO WE USE PERSONAL DATA AND FOR WHAT PURPOSES

Your personal data is collected and processed by LOLO-LALA.COM for purposes which are strictly connected to the use of the International site, its services and the purchase of products on the International site. However, your personal data may also be used for other processing operations within the limits of such purposes. In particular, your personal data may be processed for the following purposes:
• – when you register with the International site we collect your personal data (for example, your personal information, userID and password, e-mail address, gender, favorite designer) through the relevant registration form (MYLOLOLALA) in order to provide you with services in reserved access areas of the International site and in order to send you our LOLOLALANEWS, when specifically requested;
• – when you request Customer Care services, we collect your personal data (for example, your userID and password) for purposes strictly necessary to provide you with customer care services relevant to the International site and to the purchase of products on the International site;
• – when you are executing purchasing procedures for products sold on the International site, including conclusion of an agreement for the purchase of products, we collect your personal data (for example, personal information, e-mail address, address, credit card numbers, bank account number and telephone number) on your order form only for the purpose of selling the products ordered by you;
• – payments, including anti-fraud checks for credit card payments; in this case, the data provided during the order process (first name, surname, address, credit card number, delivery address if different from billing address) will be sent to the supervisor responsible for anti-fraud control, ThreatMetrix Inc., located in the U.S., and will be processed strictly for that purpose (see also the section “Data supervisors”);
• – when you request technical assistance, we collect your personal data in order to provide you with information on net-surfing, Internet browsing or viewing and downloading web pages;
• – when creating your Dream Box, we process your personal data in order to customize our services for the purchase of products on the International site; or
• – when you apply for the publication of your photograph and picture on azurheritage.com, including the International site, we process your personal data (for example, your name, your image and your suggestions) only with your consent and as testimonial to the International site.
• – when accessing the Friends service of MYLOLOLALA, your personal data will be processed in order to provide you with the services you have requested and, with your own consent, to make your personal data available to the other users of the Friends network that you have authorized.
• – with regards to the Première Service, your personal data will be processed, with your own consent, in order to send you information regarding the availability of items you have indicated.
Your personal data is generally processed by electronic means; however, in certain circumstances, paper-based means may be used (for example, when the processing of your personal data is required for the prevention of fraud against us).

Your personal data is stored in a way which allows LOLO-LALA.COM to identify you for the period that is strictly necessary for the original purposes for which such personal data is collected and subsequently processed, all in accordance with applicable laws.

Please report any changes to your personal data to hello@lolo-lala.com in order to ensure that your personal data is always accurate and kept up-to-date.

Your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent.

Your personal data may only be disclosed to third parties when it is necessary to process an order placed by you. For example, your personal data is disclosed to Paymentech Inc. for the performance of electronic payment services, through credit/debit cards. Moreover, your personal data may be disclosed to the police or to judicial authorities, in compliance with applicable laws and regulations and upon a formal request by such authorities for the purposes of preventing a fraud against us (anti-fraud services). Data processors will also have access to your personal data, as stated in Section 2 of this Privacy Policy, for the specific purposes stated in that Section. In all the above circumstances, your consent for data processing will not be specifically requested.
Your personal data contained in the Dream Box, provided that you have decided to activate the Dream Box service by your own consent, may be rendered accessible and visible to other registered users of MYLOLOLALA within your same country who use the search service Public Dream Boxes.
The data contained in the Dream Box that will be rendered visible to other users of this service are the following:
– your first and last name
– your birthday (day, month) if entered
– any information entered by you in the blank field, with the purpose of simplifying the Public Dream Box searches (favorite designer, etc)
– the photo associated with your profile (if attached)
– your city (if entered)
Furthermore, any items you have placed in your Dream Box will also be visible to other users.
Your personal data contained in MYLOLOLALA, provided that you have decided to activate the FRIENDS of MYLOLOLALA service by your own consent, may be rendered accessible and visible to the other users of the FRIENDS network that you have indicated or authorized.
The data that will be rendered visible to other users of this service are the following:
– your first and last name
– your birthday (day, month) if entered
– any information entered by you in the blank field, with the purpose of simplifying the Public Dream Box searches (favorite designer, etc)
– the photo associated with your profile (if attached)
– your city (if entered)
– your e-mail address
– your preferred delivery address (that you have entered in the Address Book and indicated as the default address)
Furthermore, any items you have placed in your Dream Box will also be visible to other users.
LOLO-LALA.COM does not disclose your personal data to the public, unless it receives your approval and only in connection with the supply of services through the International site (for example, in order to allow LOLO-LALA.COM, upon your request, to post your photos and suggestions on the International site as a testimonial.

Your personal data will not be transferred to any countries outside the United States and Italy if such countries do not provide for an adequate level of protection of the privacy of individuals. Should the above be necessary in order to supply services to you or to execute contracts for the purchase of products between you and LOLO-LALA.COM, the transfer of your personal data to any such countries will be carried out only after the execution of specific contracts between LOLO-LALA.COM and all parties involved, in accordance with applicable laws and regulations.

We wish to inform you that LOLO-LALA.COM processes its users’ personal data for purposes that are strictly connected to the supply of services through the International site, the execution of contracts related to the sale and purchase of products on the International site and, after receiving your consent, in order to send you information on new commercial initiatives which are strictly related to the International site’s activities and services.

LOLO-LALA.COM processes your personal data for direct marketing purposes, including by e-mail, only after receiving your consent.

LOLO-LALA.COM may have access to third parties’ personal data which is directly disclosed by its users to LOLO-LALA.COM, for instance when the user buys a product to be sent to a friend, when the user who pays the purchase price for a product is different from the recipient of such product, or when a user wishes to recommend to a friend a service provided through the International site or the sale of a particular product posted on the International site.

In all cases involving the disclosure of information of a third party, you must obtain the consent of such individuals before disclosing their personal data to LOLO-LALA.COM and have informed said individuals about this Privacy Policy. You will be the only person liable in connection with the disclosure of information and data relevant to such third parties and with any other incompatible and unlawful use of such data if they have not provided you with their consent.

You agree to indemnify, defend and hold VIRTUOSE PARIS TRADING CO., LIMITED and LOLO-LALA.COM harmless from any liability, loss, claims and expenses, including reasonable attorneys’ fees, arising from or related to any unauthorized disclosure of personally identifiable information of third parties.

4. WHAT HAPPENS IF YOU DO NOT DISCLOSE YOUR PERSONAL DATA TO LOLO-LALA.COM

The personal data we request you provide to LOLO-LALA.COM, including your e-mail address, your address, your credit/debit card numbers, bank account number and your telephone number, is necessary for the processing of your order for the purchase of products on the International site, to supply other services provided on the International site upon your request, or to carry out obligations arising out of applicable laws and regulations.

Your refusal to provide certain personal data to LOLO-LALA.COM may prevent LOLO-LALA.COM from processing your order for the purchase of products sold on the International site or from providing other services through the International site, such as Customer Care services, sending the LOLOLALANEWS, use of the Dream Box, sending a flower to a friend, recommending a product to a friend, or posting your photograph on the home page.

Your failure to provide personal data to LOLO-LALA.COM may justify LOLO-LALA.COM’s refusal to process your order for the purchase of products sold or to provide services through the International site.